RGG EDU Support

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  • What versions of Lightroom and Camera RAW will the 3D LUTS work with?

    The 3D LUTs from the RGG EDU Color Grading Profile pack will work with:Lightroom Classic CC 7.3 or later All Versions Of Lightroom CC Adobe Camera RAW 10.5 or newer. If you need to update your Adob...

  • Can I Use 2 Coupon Codes?

    You can only use 1 coupon per checkout. You cannot stack or use multiple discounts on a tutorial. 

  • Will You Ship A Tutorial On A USB or CD?

    We do not currently offer any form of physical tutorial. All of our tutorials are delivered as digital downloads and our customers have the option to download these files onto their computer to use...

  • My Tutorial Download Links Haven't Arrived

    Typically download links are sent within the first 10 minutes after purchase, sometimes within 60 seconds. If you have not received any email confirmation from RGG EDU (gary.martin@rggedu.com) firs...

  • My Tutorial Links Are Expired

    You have 3 months, or 30 downloads available after purchase. After this time period, or after you have clicked on any 1 link 30 times, the links will expire and prevent you from downloading again. ...

  • I'm Having Trouble Downloading My Files

    Downloading issues can happen for a number of reasons, the biggest reason is an unstable connection through your Internet Service Provider (I.S.P) that can cause the download to fail. If you are ex...

  • My Download Stops Half Way Through

    If you are experiencing trouble with your download that is pausing or stopping half way through, this is most likely attributed to your connection with your ISP. A possible solution to this is: Go...

  • Can I Purchase & Download From My Tablet?

    You can purchase any product on a tablet, phone, or computer but you must download the files with a device that is able to download and unpack .Zip files. All Apple and Windows based computers have...

  • How Are The Files Delivered?

    The tutorial is delivered as a digital download to our customers in a .Zip format. The files are delivered in MP4 format in 1080p HD. The files have been compressed to allow for faster download and...

  • How Can I Get Feedback?

    Feedback is often given by peers and by our RGG EDU Instructors inside of the RGG EDU Facebook Community Group online. It's best to ask for feedback online in your post and get specifics on what ot...